Frequently Asked Questions
Where do you deliver?
We currently deliver only within Metropolitan France, subject to specific exclusions.
We do not deliver to French overseas departments, overseas regions or overseas territories, islands or island territories, military bases or restricted military areas, high-security or restricted-access locations, or addresses that cannot normally be served by our carrier.
Where are orders shipped from?
Orders are dispatched from France from our registered business location in Puteaux.
How long does order processing take?
Orders are normally processed within 1–3 business days.
How long does delivery take?
After dispatch, estimated delivery is normally 3–5 business days within our eligible delivery area.
How much does shipping cost?
Standard shipping costs €5.99.
Do you offer free shipping?
Yes.
Standard shipping is free on orders of €50 or more.
Can I track my order?
Yes.
All orders include tracking.
Tracking information is provided after your order has been dispatched.
What payment methods do you accept?
We currently accept:
Visa and Mastercard.
Can I return a product?
Eligible products can be returned if you notify us within 14 days after receiving your order.
Contact support@safidishop.com before returning an item.
Who pays the return shipping cost?
SAFIDI pays the standard return shipping cost for eligible returns.
Return instructions will be provided after you contact us.
Can customized products be returned?
Products made to your specifications or clearly personalized may not be eligible for change-of-mind withdrawal where the applicable legal exception applies.
This does not remove your mandatory rights if a product is defective or non-conforming.
When will I receive my refund?
After an eligible return is received and checked, we aim to process your refund within a maximum of 3 business days.
Your bank or card provider may require additional time to display the refund.
What if my product arrives damaged or incorrect?
Please contact support@safidishop.com as soon as possible.
Include your order number and, where useful, photographs of the issue.
We will review the matter and provide an appropriate solution.
Can I change my delivery address?
Contact us as soon as possible.
If your order has not yet entered processing or been dispatched, we will make reasonable efforts to update the address.
We cannot guarantee changes after processing has begun.
Can I cancel my order?
Contact us as soon as possible at support@safidishop.com.
If the order has already been dispatched, it may need to be handled as a return.
What are your customer service hours?
Monday to Friday
9:00 a.m. – 5:00 p.m.
France local time
How can I contact SAFIDI?
Email: