Refund policy

Last updated: August 26, 2026

Thank you for shopping with SAFIDI. We want you to be satisfied with your purchase. This Return & Refund Policy explains your rights and the conditions applicable to returns and refunds for orders placed through safidishop.com.

1. 14-Day Return Period

Customers may request a return within 14 days from the date they receive their order.

To exercise your right of withdrawal, you must inform us of your decision before the end of the 14-day period.

Please contact:

support@safidishop.com

Include your order number, the name used for the order and the product you wish to return.

After notifying us, the goods must be returned within 14 days.

Please do not send a product back before contacting us. We will provide the appropriate return instructions.

2. Condition of Returned Products

Returned products should be handled only to the extent reasonably necessary to inspect their nature, characteristics and functioning.

Whenever possible, products should be returned:

Complete;
With their original accessories;
With original packaging where reasonably possible;
Without damage resulting from unnecessary or excessive handling.

If a product has been handled beyond what is reasonably necessary to inspect it, we may apply an appropriate reduction in value where permitted by applicable law.

3. Return Shipping Costs

SAFIDI bears the standard return shipping cost for eligible returns.

After your return request has been accepted, we will provide return instructions.

Customers should not arrange an expensive or non-standard return method without our prior agreement.

4. Customized and Personalized Products

Products made to the customer's specifications, clearly personalized, or made specifically for an individual customer may not be eligible for the right of withdrawal where an applicable legal exception applies.

This exclusion does not affect any mandatory rights relating to defective, damaged or non-conforming products.

5. Damaged, Incorrect or Defective Products

If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as possible at:

support@safidishop.com

Please provide your order number and, where appropriate, photographs showing the issue.

Where the problem is confirmed, SAFIDI will arrange an appropriate solution in accordance with applicable consumer law, which may include repair, replacement or refund.

SAFIDI bears the applicable return costs for such products.

6. Refunds

Once an eligible return has been received and checked, we aim to process the refund within a maximum of 3 business days.

Refunds are normally issued to the same payment method originally used for the purchase.

After we process a refund, your bank or card provider may require additional time before the funds appear in your account. This additional banking time is outside our control.

Where applicable, the original standard delivery charge will also be refunded in accordance with mandatory consumer law.