Shipping policy
Last updated: August 26, 2026
1. Shipping Area
Shipping is currently available only within Metropolitan France, subject to the exclusions described below.
We do not currently deliver to:
- French overseas departments;
- French overseas regions;
- French overseas territories;
- Islands or island territories;
- Addresses located on military bases;
- Military restricted areas;
- High-security facilities;
- Restricted-access locations;
- Any address to which our selected carrier cannot normally provide delivery service.
If the shipping address provided for an order is outside our delivery area, the order may be cancelled.
Where payment has already been collected, all amounts charged for the cancelled order will be refunded in full.
2. Shipping Origin
Orders are dispatched from France.
Shipping operations are based from our registered address:
SAFIDI
Tour EDF PB6
20 Place de la Défense
92800 Puteaux
France
3. Order Processing
Orders are normally processed within:
1–3 business days
Processing time is separate from delivery time.
4. Estimated Delivery Time
After dispatch, estimated delivery within the eligible shipping area is:
3–5 business days
Delivery estimates are provided in good faith but are not guaranteed where delays result from circumstances outside our reasonable control.
5. Shipping Charges
Standard shipping:
€5.99
Free standard shipping is available for orders of:
€50 or more
The applicable shipping charge is displayed during checkout before payment.
6. Tracking
All orders include shipment tracking.
Once your order has been dispatched, tracking information will be provided so that you can follow the delivery status of your parcel.
Tracking information may take some time to become active after the carrier first receives the parcel.
7. Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
Please verify your address before submitting your order.
If you notice an error after ordering, contact:
as soon as possible.
We cannot guarantee that an address can be changed after the order has entered processing or has been dispatched.
8. Failed or Restricted Delivery
A carrier may be unable to complete delivery where:
- The address is incomplete or incorrect;
- Access is restricted;
- The location falls outside the carrier's service area;
- The address is in an excluded delivery area.
If the parcel is returned to us, please contact customer service so that we can review the situation.
9. Lost or Damaged Parcels
If tracking indicates an unusual delay, loss or delivery problem, contact:
If a parcel arrives visibly damaged, please notify us promptly and provide relevant information or photographs where possible.
We will investigate with the carrier and provide an appropriate solution in accordance with applicable rights.
10. Contact
Monday to Friday
9:00 a.m. – 5:00 p.m.
France local time